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Axiscope Solutions
INCIDENTS AND CLAIMS
FEATURES
The objective is to qualify and manage incident resolution by involving suppliers and internal stakeholders while respecting confidentiality and updating resolved incidents or those which require attention.
Incidents are created by buyers or troubleshooters in a central database and are assigned to supplier contacts. Their resolution is in line with the workflow procedure defined which monitors progress according to the predefined SLA rules.
Each incident has a structured collaborative page where buyers, quality managers and suppliers exchange information, monitor resolution steps and benefit from a comprehensive and updated view of the incident resolution process and SLA.
Incidents are created by buyers or troubleshooters in a central database and are assigned to supplier contacts. Their resolution is in line with the workflow procedure defined which monitors progress according to the predefined SLA rules.
Each incident has a structured collaborative page where buyers, quality managers and suppliers exchange information, monitor resolution steps and benefit from a comprehensive and updated view of the incident resolution process and SLA.
